The owner of the online store www.sannale.ee (hereinafter referred to as the Online Store) is OÜ Sannale (registry code 14249418), located at Murimäe tee 12-2, Jälgimäe.
Validity of the sales contract, product and price information
The terms of sale apply to the purchase of goods from the Online Store.
The prices of the products sold in the online shop are indicated with the products. The price is subject to a fee for the goods
for delivery. All prices of goods sold in the online shop are in euro.
The delivery fee depends on the location of the buyer and the delivery method.
The delivery charge will be displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. To place an order, you must fill in
the required data fields and choose the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:
Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay.
NB! When paying by bank transfer, be sure to press the “Back to merchant” button on the bank page.
Payments are mediated by Montonio. Payments are made outside the Online Shop in a secure environment – in the case of payments by bank transfer in the secure environment of the respective bank and in the case of payments by credit card in the secure environment of Montonio. The seller does not have access to the customer’s bank and credit card details. The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
The owner of the website is the controller of the personal data and transfers the personal data necessary for the execution of payments to the processor Montonio.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
If the goods ordered cannot be delivered due to expiry of the goods or for any other reason,
the buyer is informed at the earliest opportunity and any money paid (including the price of the goods) is refunded.
the costs of delivery) without delay, but not later than 14 days after the date of sending the notice.
Delivery to
Goods are sent to Estonia.
To collect the goods, the buyer has the following options: Omniva parcel machines, Omniva courier service or DPD parcel machines.
The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method.
Shipments usually arrive at the destination specified by the buyer within 3-7 working days from
the entry into force of the sales contract.
In the case of special order products, the lead time is indicated on the order form. In addition, it takes 3-7 working days for the shipment to arrive at the buyer’s destination.
In exceptional cases, you have the right to have the goods delivered within up to 45 calendar days.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
[depending on the products, the purchaser may not have the right to withdraw from the contract, the products and services concerned may be
must be listed in such a case and must comply with the requirements of § 53(4) of the Law of Obligations Act.
listed conditions].
The right of withdrawal does not apply if the buyer is a legal person.
In order to benefit from the 14-day right of return, the goods ordered must not be used for any other purpose than to.
necessary to ascertain the nature, characteristics and functioning of the goods in the manner permitted for the goods.
for testing in a physical shop.
If the goods have been used for a purpose other than that required by the nature, characteristics or
to ascertain its proper functioning or if it shows signs of use or wear, Veebipoel has the right to.
reduce the refundable fee in line with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form, the form for which can be found at.
click here: withdrawal form and send it to tagastused@sannale.ee within 14 days at the latest.
receipt of the goods.
The cost of returning the goods shall be borne by the buyer, unless the reason for returning the goods is.
the fact that the item to be returned does not correspond to what was ordered (e.g. wrong or defective item).
The buyer must return the goods within 14 days of the date of the application or provide proof that.
he has handed over the goods to the carrier during the above period.
Upon receipt of the returned goods, the online shop will return the goods to the buyer without delay, but no later than 14 days.
within one day of receipt of the notice of withdrawal, all payments received from the buyer under the contract.
The online shop may refuse to make a refund as long as the item that is the subject of the contract is not.
or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
happens earlier.
If the buyer has explicitly chosen the cheapest of the usual items offered by the Online Shop.
a delivery method other than the delivery method, the Online Shop does not have to refund the consumer.
a cost that exceeds the cost associated with the usual method of delivery.
The online shop has the right to withdraw from the sale and reclaim the goods from the buyer if the price of the goods is.
an online shop has been mistakenly marked significantly below the market price of the goods.
No right of withdrawal
Pursuant to the law, the Consumer does not have the right of withdrawal for contracts that are the subject of special order products or clearly personalised products (LOA § 53 (4) 3).).
Right to lodge a complaint
The online shop is liable for any non-conformity or defect of the goods sold to the buyer,
which already existed at the time of delivery of the goods, and which will become apparent within a period of up to two years from the date of delivery of the goods.
from the transfer to the buyer. Within the first six months of the delivery of the goods to the buyer, it is presumed that.
the deficiency already existed at the time of delivery. Refuting the presumption is the Webshop
commitment.
In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to sannale@sannale.ee or by sending a message to https://www.facebook.com/MinuSannale.
The online shop is not liable for defects that occur after the goods have been delivered to the buyer.
If goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or.
the Online Shop will replace the missing goods. If the goods cannot be repaired or replaced,
the Online Shop will reimburse to the Buyer all the fees paid for the sales contract.
The online shop will respond to the complaint made by the consumer in writing or in a readily reproducible form.
form within 15 days.
Direct marketing and processing of personal data
The online shop uses the personal data provided by the buyer (including name, telephone number, address, e-mail address, telephone number, e-mail address, etc.)
address, bank details) for the sole purpose of processing the order and sending the goods to the buyer.
The online shop transfers personal data to transport service providers in order to deliver
products.
The online shop will send newsletters and offers to the buyer’s e-mail address only if.
the purchaser has expressed his/her wish to do so by entering his/her e-mail address on the website and by informing the following
your wish to receive direct mail notifications.
The buyer can opt-out of receiving offers and newsletters by email at any time by giving the following
to let us know by e-mail or by following the instructions in the e-mail containing the offer.
Dispute resolution
If the buyer has any complaints about the Online Shop, they should be sent by e-mail to sannale@sannale.ee.
or by sending a message to https://www.facebook.com/MinuSannale
If the Buyer and the Online Shop are unable to resolve the dispute by agreement, the Buyer has the following options.
refer the matter to the Consumer Disputes Committee. You can read the terms of the procedure and submit an application to
submit here. The Consumer Disputes Committee is competent to settle disputes between the buyer and the Online Shop
disputes arising under the contract. There is no charge for the Commission to examine the buyer’s complaint.
The buyer can turn to the European Union’s consumer dispute resolution platform.
